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Total Network Support provides a high level of priority service, systems maintenance and network support designed for companies with 5 or more users.
There are 2 service levels, Managed & Managed+. Both are designed to obtain the maximum level of network reliability and performance with the minimum amount of downtime and inconvenience. Our experienced technical team can support organisations with or without in-house IT resources. |
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Key benefits include:
Service |
Managed |
Managed+ |
Unlimited telephone helpdesk & e-mail support |
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Unlimited remote management of server(s) |
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Pre-emptive maintenance visits |
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Network ESP 24/7 server, backup and internet monitoring |
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Service level agreement (SLA) |
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Asset management |
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Warranty Co-ordination |
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No travel expenses charge |
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No travel time charge |
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Reduced rate for consultancy services |
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Additional benefits when sourcing new hardware |
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Reduced rate for on-site support |
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Unlimited on-site support |
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Unlimited remote management of workstations |
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Enhanced SLA |
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Helpdesk 24/7 interactive support |
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No associated expenses charge (eg accommodation) |
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E-policy assistance |
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Software rebuilds of desktop PC’s and notebooks |
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Standby desktop & notebook hardware |
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= Service included = Service not included = Not applicable
Registered users can purchase support. Not a registered user? Register now for your support. |
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Helpdesk
Our technical services help desk is the hub of our support operation. From it, we are able to track everything we do for you, prioritize your workload and provide you with detailed reporting....(more) |
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Business Continuity
THE ONLY TRUE WAY TO BE SURE THAT YOU ARE BACKING UP THE ESSENTIAL DATA YOUR BUSINESS NEEDS IS TO CARRY OUT A TEST RESTORE OF YOUR BACKUP....(more) |
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Total Network Support
Total Network Support provides a high level of priority service, systems maintenance and network support designed for companies with 5 or more users...(more) |
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Support Bank
The MLR IT Support Bank is a simple and flexible solution that allows you to choose the exact level of support and service you require...(more) |
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Network ESP
The demands being placed on IT staff are increasing, both from the point of view of the complexity of the systems they have to support and the need to maintain these 24x7x365...(more) |
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Pay As You Go
Pay-as-you-go is ideal for organisations with small IT support requirements....(more) |
