Management & Support Contracts:

How often does your company lose man hours through down time, or your staff feel frustrated due to problems with the IT infrastructure?

Many organisations outsource aspects of I.T. infrastructure support to MLR. This keeps costs manageable and allows direct access to expertise when it is most appropriately required, long-term or short-term. You may view our guideline arrangements here, If your Company relies on information technology for competitive advantage then reliable and efficient support is an essential requirement. MLR has a dedicated IT support help-desk made up of skilled IT professionals providing guaranteed assurances of response.

MLR's Technical Support Group is a team of dedicated and skilled I.T. technicians with extensive experience in systems installations, migration across platforms and day-to-day intensive support and troubleshooting of development and business environments. MLR can provide day-to-day systems support by telephone, by direct communications links or by regular site visits. A formal Service Level Agreement can be established to ensure guaranteed responses. Customers can choose from one of the standard support options or bespoke, legacy or function-specific software can be supported as part of a tailored SLA following a take-on exercise.

Technical support is aimed at customers who need a responsive support capability for their most critical IT infrastructure such as PC's, Servers, Windows 2K and 2K3, XP, Exchange, SQL, Lotus domino, Notes, email and web servers assisting you in reducing costs of ownership while encouraging concentration on core business are two reasons why companies are outsourcing their support requirements to MLR.

Application Support & Management:

If you have a problem with your computer systems / network we are here to help. We have years of experience delving into the intricacies of a PC internals and troubleshooting connectivity between them. We understand that time is money and that is why we respond to helpdesk callouts as a priority with a guaranteed 1 hour response 9am-5pm Monday to Friday. (this may be varied to as little as 5 minutes dependant on the required Service Level Agreement)

In addition management reports are provided form the statistics gathered to assist in identifying training/knowledge related support issues that may be reduced by MLR assisting in educating your staff in the use of your IT infrastructure.

Fixed price agreements assist in your company budgeting, we are able to provide as little or as much support as is required by your organisation, and each agreement is tailored to your requirements - we fit your needs not you fitting our systems!


Each support contract can be arranged with flexible payment plans available to ease your companies annual capital expenditure.

Why MLR ?

MLR's team have been providing technology services for approaching twenty years. We can provide true "One Stop" shopping offering services which provide:

• Flexibility – our services can complement your own expertise/resources to offer the optimum service to your business, and, if required, your cash flow can be regulated by renting your solution rather than capital purchase.
• Business level security
• Data Integrity
• The correct level of performance for the required task.
• Reliable system availability – through resilient hardware configurations and technical support, 24 hours per day, 365 days per year.
• Predictable capacity planning – we monitor the system continuously so that hardware upgrades, if necessary, can be planned well in advance and, through the use of backup hardware, downtime is minimised.
• Use of all relevant technologies, including, for example, all available "e" technologies from electronic faxing through to full Internet facilities including B2B through interactive Web Sites or simple Internet Browsers.
• Remote end-user support tools
• Customer care systems – we monitor your activity and calls so that we can pro-actively identify potential problem areas before they become a problem.
• Help desk: to ensure that there is always expertise available to respond to queries.