IT Support London and M4 Corridor from MLR Networking

MLR Networking Ltd

0118 978 4008.

The MLR Helpdesk Ethos:

- There when you need us.
- An engineer available not a telephone operator.
- Level 1 to 3 available from 8am to 8pm.
- Level 3 available 8pm to 8am.
- Tracking system providing you with an up to date position of your request.

HelpDesk	Total Network Support	Support Bank	Network ESP	Pay As You Go
Our technical services help desk is the hub of our support operation. From it, we are able to track everything we do for you, prioritize your workload and provide you with detailed reporting. All incoming issues are routed through our central helpdesk where if a solution cannot be immediately provided the issue is directed to the appropriate technicial or group for resolution.

Our help desk is staffed 24/7/365. You can log calls over the telephone, via email or using our 100% web-based incident tracking system - MLRHelpdesk ™. MLR believes in personalized support. We want you to know your support technicians and that's why we assign a lead to each and every client site. They will be there to help you with your support issues. Be it software problems, hardware repairs, new installations or system upgrades, we want you to know who you're working with. We believe in fixing the client as well as the problem. We understand the aggravation of not being able to do your work and aim to do ours as professionally as possible to allow you to get back to yours. MLR uses MLRHelpdesk ™ to manage and support our operations. MLRHelpdesk enables us to document all of our actions and to provide you with real time reporting, trends analysis and management statistics so you can clearly identify the return on your technology investment with us. MLRHelpdesk ™ is an open system and, via its web interface, you are able to log and interact with the details of your calls.

Helpdesk Our technical services help desk is the hub of our support operation. From it, we are able to track everything we do for you, prioritize your workload and provide you with detailed reporting....(more)
Business Continuity THE ONLY TRUE WAY TO BE SURE THAT YOU ARE BACKING UP THE ESSENTIAL DATA YOUR BUSINESS NEEDS IS TO CARRY OUT A TEST RESTORE OF YOUR BACKUP....(more)
Total Network Support Total Network Support provides a high level of priority service, systems maintenance and network support designed for companies with 5 or more users...(more)
Support Bank The MLR IT Support Bank is a simple and flexible solution that allows you to choose the exact level of support and service you require...(more)
Network ESP The demands being placed on IT staff are increasing, both from the point of view of the complexity of the systems they have to support and the need to maintain these 24x7x365...(more)
Pay As You Go Pay-as-you-go is ideal for organisations with small IT support requirements....(more)

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